Professionals were deeply connected to their work but disconnected from each other.

Client: Department of Families, Fairness & Housing

Challenge:
This statewide team of more than 100 legal and support professionals was geographically dispersed across Victoria and immersed in the emotionally demanding work of child protection. With little opportunity to connect beyond urgent casework, leaders needed to strengthen organisational culture and build peer support to reduce the risk of burnout.
Shift achieved:

An annual Branch Day, designed and facilitated by Zing & Co for the past five years, combined practical learning with meaningful connection. The Branch Days have been far more than an annual event; they have been a worthwhile investment in culture. These customised days have been grounded in current context and covered topics spanning strategy, values and behaviours, wellbeing, and sustaining performance in high-pressure roles. The days have delivered benefits that include:

- 96% of participants reported having opportunities to strengthen existing relationships with colleagues

- 89% engaged in meaningful conversations that deepened connection and mutual support

- 95% committed to implementing at least one technique to make their work week more sustainable

- 92% reported contributing to ideas for working more effectively together, leading to stronger collaboration across teams and improved service delivery to Victorian children, families and government partners.

Reflection:

Restoration is not a reward, it is a leadership responsibility. When organisations create space for people to reconnect, reflect and learn together, the benefits extend well beyond the day itself. Stronger relationships, shared purpose and practical wellbeing strategies build more resilient teams, healthier cultures and better outcomes for the communities they serve.

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Zing & Co Pty Ltd
201 Canterbury Road, Canterbury, VIC 3126
hello@zingandco.com.au
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