Category: Learning & Evaluation
Working in partnership with the organisation, Zing & Co designed an evaluation logic that brought structure to the evaluation and linked the lines of inquiry to strategic decisions. The evaluation logic was particularly valuable, as the support provided to leaders thus far had been fairly customised to each leader, as distinct from a single leadership program with a defined theory of change.
Independence and rigour was important in this evaluation. Zing and Co reviewed a trove of the organisation’s documents, interviewed around 40 leaders who had engaged in the leadership support and three experts who had provided it, and administered a questionnaire to leaders. We triangulated this quantitative and qualitative data to produce findings that were highly actionable.
Independence when conducting an evaluation aids participants to be candid in their thinking and feedback – something that was especially valuable in this case, as much of the leadership support under evaluation had been provided in-house. Having candid input, from a wide range of participants, enables an organisation to:
Decide, with confidence, what actions to take next because they genuinely understand recipients' needs
Evaluate again, and continuously improve, having a baseline at hand.